OK so I'm trying to pay the AT&T bill online so I don't get charged this $5 fee any more for paying on the phone, and being anti-checks when it comes to paying I try to do everything online. So, we already have paperless billing, I can login and see my bill, great right? No... you can only login and SEE the bill, you cannot PAY the bill. To pay the bill you have to login using an account number, which I hear is on the paper bill. Well, we do NOT get the paper bill.
So I make Mike call, and they refuse to give him the account number, they're like we can send you a duplicate bill, and he's all, well we have paperless billing. The lady then says we can charge you $5 and take the payment over the phone, perhaps, she forgot that he had called to avoid this fee and just pay the bill online... So round and round it goes...
I want to pay my bill online, which requires the account number, which I do not have since I have paperless billing and the account number is on the paper bill, they refuse to give me the account number because it's 'policy' but still want me to pay the bill for $5. My summary of the whole experience is that they simply want their $5 from us people that choose to go paperless.
In the end we let them send us the paper bill, hell, it's the only way apparently that I am able to get the account number which I need to establish online bill-pay. I hate AT&T and if there was another option besides Comcast for internet I would take it in a heartbeat.
Subscribe to:
Post Comments (Atom)
1 comment:
Nice blog, looks good. I'm sorry to hear about your problems with AT&T. You're definitely not alone there. To that point, I thought I'd add that there are ways to significantly reduce your cell bill through the internet that may help you. One blog called http://www.fixmycellbill.blogspot.com/ constantly tracks new ways to cut wireless costs and exposes shady billing practices utilized by the cell phone companies. Also, take a look at the consumer advocacy website where I (admittedly) work, http://www.myValidas.com , that slashes the average cell bill by 28 percent. Through the site we have currently audited over 26,000 cell lines and have saved consumers over $5 million off their wireless bills. You can see myValidas.com in the national news media, most recently on Good Morning America at http://www.abcnews.go.com/GMA/MakeMoney/story?id=7640149&page=1.
Good luck to everyone reading on achieving the lowest possible wireless rates.
Dylan
Post a Comment